NIQUELLE
Politica del servizio clienti
At Niquelle, we are committed to providing exceptional customer service. Our goal is to ensure that your shopping experience is seamless, enjoyable, and satisfying. We value our customers and strive to meet their needs with professionalism and efficiency.
Customer Support Avalibility
Our customer service team is available Monday-Friday 9am-6pm EST. We are reachable via email and live chat on our website
Contact Information
Email: niquelles@yahoo.com
Live Chat: Available on our website during business hours
Response Time
Email: We aim to respond to all email inquiries within 24 hours on business day.
Live Chat: Immediate assistance during business hours. If you contact us outside of business hours, we will respond the next business day.
Order Confirmation
After placing an order, you will receive an email confirmation with your order details.
Shipping
Once your order is processed, you will receive a shipping confirmation email with tracking information.
Shipping times vary based on your location and the shipping method chosen at checkout.
Pre-Orders
Pre-orders tend to take much longer than non-preorder items. It could take up to 2-3 months for pre-ordered items to be produced and shipped. We appreciate your patience and will keep you updated on the status of your pre-order.
Return Policy
We offer a 30-day return policy for unused and undamaged items. To initiate a return, please contact our customer service team. Items must be returned in their original packaging, including the orange PVC cover.
Exchange Policy
If you wish to exchange an item, please contact our customer service team within 30 days of receiving your order. Exchanges are subject to product availability. Please note that all exchanges must be to equal value or greater than the original priced item.
Damaged or Defected Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Payment Methods
We accept major credit cards, Klarna, and other secure payment methods.
Security and Data Protection
Your payment information is processed securely. We do not store credit card details, and all transactions are encrypted.
We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for order processing and customer service purposes.
Marketing Communications
With your consent, we may send you promotional emails. You can opt-out at any time by following the unsubscribe link in the email.
Feedback and Complaints
We welcome your feedback and suggestions to improve our services. Please contact us via email, phone, or live chat.
If you have a complaint, please contact our customer service team. We take all complaints seriously and aim to resolve them to your satisfaction.
Commitment to Quality
We are committed to providing high-quality products. If you are not satisfied with your purchase, please contact us to discuss your concerns.
Continuous Improvement
We continuously strive to improve our products and services based on customer feedback.
At Niquelle, our customers are our top priority. We are dedicated to ensuring you have a positive experience with our brand. Thank you for choosing Niquelle!